Frequently Asked Questions

Below we have compiled a list of commonly asked questions and answers about our services. If you have a question that is not answered on this page, feel free to contact us and we will add it.

Products and services

What is the difference between your hosting and a VPS?
In a virtual private server (VPS), each user gets a full-stack server which runs on some virtualization technology inside the host OS. Thus, you lose some server resources to the OS and performance suffers due to the overhead introduced by the hypervisor. Our light-weight virtual containers provides an isolated environment based on CloudLinux LVE and CageFS for increased security and speed.
Why is your hosting better for Magento than provider XYZ?

Most large hosting companies are general-purpose hosts that does not target a particular web application or technology. Instead their platform is built for mass-hosting and they need a large volume of clients in order to be profitable. Unfortunately, this often leads to oversold servers on cheap hardware. While this might work for simple websites, web applications like Magento requires more power and server resources in order to run smoothly.

We use only the highest quality hardware, and our servers are optimized for maximum performance and reliability. Our support team is also very knowledgeable of Magento and we offer a range of unique features you won't find anywhere else.

Can I host non-Magento sites on your servers? (e.g. Wordpress, etc.)

Absolutely! In fact, our server wide optimizations benefit all PHP and MySQL web applications and will in most cases result in a faster and more responsive web site.

Billing

Is there a minimum contract or lock-in period?
No, our service is renewed on a monthly basis by default, and you are free to cancel at any time.
Which payment methods do you support?
We support all major credit and debit cards (Visa, Mastercard, American Express) and PayPal.
Is it possible to pay for a year in advance and get a discount?
Yes, we offer up to 15% discount when paying one year in advance.